Koilashar: Mar 22: On September 1, 2020, M/S. Sai Computer Ltd. started its Kailashahar division from TSECL as a power distribution franchise with the aim of providing 24 hours power.
Project Manager Kamesh Saini along with Technical Head Gautam Ghosh held a press conference at Kailasahar office on how the work is being done and how private services can be made much better. Gautam told in a press conference that a geographical survey has been conducted in different parts of Kailasahar for the first time. Each customer is provided with a unique ID number to be connected to the electrical network and can be identified with the help of GIS map. As well as well trained customer care team has been recruited and help center has been set up.
An online payment system (https://tripura.saielectricity.com) has been launched to help customers pay due attention and resolve issues quickly. In addition, 4 cash collection vans have been set up. 3 sub-offices have been set up in Dalugaon, Srirampur and Tilabazar areas to serve the rural customers and monthly spot billing system has been introduced through new mobile applications and Bluetooth printers. The number 03824-222237 will be open 24 hours for customers to report any problem and Problems with the nearest pillar can be posted on this WhatsApp number 6909388288 for the convenience of the customer to catch the errors.
At present there are 47 field workers and 4 engineers. Electricity workers will be present at the call center to resolve the complaint within 1 hour. So far more than 100 poles have been repaired and work is still going on. Installing electronic meters with new connections. Defective meters are being removed. Meanwhile, project manager Kamesh Babu said not to use the hookline and to pay the bill before the due date to get 5% discount on the next bill